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The client is is a British multinational groceries and general merchandise retailer headquartered in Welwyn Garden City, England. It is the third-largest retailer in the world measured by gross revenues and the ninth-largest in the world measured by revenues.Our client is an American multinational corporation with over 130,000 employees in more than 70 locations. The client is an employer of choice for the candidates with strong values, and fosters a culture of inclusion, belonging, and corporate citizenship.
Why did Tesco need global compliance training?
Tesco runs an annual training programme, covering key compliance areas. The company was looking for a new way to make the experience better for its workforce and more effective for the business, and they wanted to make an impact.
Like any large retailer, there are strict regulations to comply with. Previous compliance elearning courses at Tesco had not always been fully effective, with staff saying that they were too long, unengaging and, at times, not relevant to their role. With 11 countries to reach in just six weeks, the challenge was on to motivate staff and improve mandatory compliance training across the company.
- Reaching a large global workforce in a tight timescale
- Motivating employees to engage with the training
- Helping staff remember what they learn for longer
How did TECHADEMY deliver rapid global compliance for Tesco Elearning?
Our vision for Tesco was ‘Learning Leap’ – a business-wide campaign to help employees embed good compliance behaviours in their daily work. The starting point was a detailed review of the feedback from staff on previous compliance elearning. They described the old training as ‘laborious’, ‘too long’ and ‘irrelevant’ while others complained the training was viewed as a once a year event and there was nothing to help refresh their knowledge. At the heart of Learning Leap is a fun and easy to understand narrative. Using this engaging framework, a whole campaign around bite-sized modules was created. Branded emails and other marketing communications encourage staff to take part. A real-time, animated leaderboard shows the number of learners at each stage of the training. It gives managers a visual update on progress and encourages healthy competition. The first finishers get a reward and line managers receive weekly emails telling them how well their team is doing. As part of this communication, managers can click on the names of those not yet completed and contact them directly with encouragement and support.
The results showed a giant leap ahead in global compliance training:
This suite of elearning modules transformed the way in which we deliver compliance training at Tesco. During a four-week period, we were able to successfully train thousands of staff members.