What topics should L&D focus to upskill or cross-skill their tech employees in the Healthcare sector

Topics to Upskill and Cross-skill Tech Employees in the Healthcare Sector

The accelerated pace of health care has been driving innovation in health-related products, services, and platforms. This forced disruption has also given rise to digital, sophisticated, on-demand, and seamlessly connected transactions which otherwise wouldn’t either have been possible or widely accepted if not for the virtual environment we have gotten used to. This has been the key driver for change across geographies and socio-economic groups. And the consumer expectations have shifted from transactional to holistic health experiences. These incredible changes that happened in the last few months have driven the industry to elevate the role of technology in its operations.

With this change, the demand for skilled IT and tech professionals has exponentially grown. Organizations are both hiring fresh talent for these emerging roles as well as upskill and cross-skill their tech professionals to keep in pace with the metamorphosis happening in the industry. Modern L&D professionals are now training their tech teams in the following skills for their holistic learning:

Robotic Process Automation:

RPA in healthcare can help Healthcare organizations perform labour-intensive tasks 60 percent faster and also reduce up to 80% of its associated costs. With the sudden increase in both pace and volume of operations in healthcare, globally, RPA has been adopted by most of them. This becomes one of the biggest learning areas of tech professionals in healthcare.

Artificial Intelligence and Machine Learning:

AI in healthcare enhances traditional analytics and adds value to clinical decision-making techniques. AI and Machine Learning algorithms can be implemented on training data sets as they evolve to be more precise and accurate. These help organizations get unprecedented insights into diagnostics, care processes, treatment variability, and patient outcomes. This is exactly why, Artificial intelligence is another hot topic for L&D in healthcare technological roles.

Cloud Computing:

Just like a lot of other industries, healthcare is also tipping its scales from traditional infrastructure and migrating to cloud-based operations, software, and servers. While many of the bigger institutions have already adopted Cloud operations, even smaller set ups are now preferring Cloud due to its lower cost and the ability to speed up processes. Of course, accessibility from anywhere being its core benefit, Cloud also can revolutionize health care for clinics and patients by creating hassle-free experiences. Healthcare has seen the emergence of many interesting roles in this domain and Cloud seems to be one of the most important tech skills L&D professionals from this industry are focusing on for 2022.

Quality Assurance

Although you would associate quality assurance with conveyor belts and assembly lines rather than hospitals, there is still plenty of process and safety assessment to be done in these settings. Is the billing of procedures done correctly? Are lab findings delivered on time? Are the safety protocols being followed? In an area where the stakes might be high, the requirement for critical thinking and corrective management is very crucial.

When a patient’s health is on the line, apparently little matters like planning and scription become crucial. That’s why it’s critical for facility managers to keep an eye on the safety and efficiency of their services.

Design Thinking

Not just core tech skills, healthcare demands several other soft skills even from their tech professionals. Human interactions (physical or virtual) play a major role in health tech. Because of its sensitive nature of transactions, the people behind the scenes (who are implementing the tech) also need to be careful about designing experiences seamlessly for all of their users (internal or external) This includes, a digital application for patient-clinic interaction or a management system used by healthcare professionals. Design Thinking plays a very important role in this and is one of the most sought-after topics by L&D in this sector.


In all facets of healthcare management, this competence is essential. You must speak with other administrative and clinical personnel to understand how your actions will influence others, whether you are reviewing a budget or developing a timetable. So, tech teams, get ready for communication skills upgrade as well!

Keeping up with your skills and searching for methods to improve is a vital element of becoming an effective healthcare professional. To make it happen, an effective learning program needs to not just cover the topics of learning but also should be molded to cater to the learning styles of learners. Discover how you can create meaningful learning for a long-term impact on https://techademy.net/demo/